Quality Objectives

At EKOTEK Heat Technologies, we aim to continuously improve the quality of our products and services, delivering highly reliable, energy-efficient, and environmentally friendly solutions to our customers. By aligning our production processes with international standards, we strive to maintain the highest level of customer satisfaction and uphold our leadership position in the industry. In this regard, we will conduct annual assessments of our quality performance and continue our efforts in continuous improvement and the development of innovative technologies.

This quality objective underscores EKOTEK Heat Technologies' commitment to prioritizing quality through a customer-focused, sustainable, and innovative approach.

Quality Objectives for Ekotek Heat Technologies At Ekotek Heat Technologies, we place great importance on quality for customer satisfaction and sustainable growth. We are committed to continuously developing and improving our quality management systems. Below are the strategic quality objectives set by Ekotek within the scope of quality management:

  1. Customer Satisfaction
    • Objective: Maximize customer satisfaction and effectively implement improvement processes based on customer feedback.
    • Measurement Criteria:
      • Achieve a customer satisfaction survey score above 90%.
      • Increase the rate of resolving customer complaints within 24 hours to 95%.
      • Increase the number of improvements made based on annual customer feedback.
  2. Product and Service Quality
    • Objective: Continuously improve the quality of products and services to exceed industry quality standards and achieve zero-defect production.
    • Measurement Criteria:
      • Reduce the defective product rate in the production process to below 0.5%.
      • Maintain a non-conformity rate of less than 1% in annual quality control reports.
      • Achieve 100% compliance with customer requirements in new product development projects.
  3. Continuous Improvement and Efficiency
    • Objective: Embrace a culture of continuous improvement across the company to enhance the efficiency of business processes.
    • Measurement Criteria:
      • Increase business efficiency by 10% annually through process improvement projects.
      • Increase the number of Kaizen (continuous improvement) projects by 15% annually.
      • Reduce production costs by 5% through energy efficiency projects.
  4. Supply Chain and Quality Management
    • Objective: Enhance quality standards in supply chain management to ensure 100% quality assurance in raw material and component sourcing.
    • Measurement Criteria:
      • Increase the frequency of supplier quality performance evaluations by 20% annually.
      • Achieve 100% compliance with quality management system standards among suppliers.
      • Reduce the non-conformity rate in delivered raw materials and components to below 0.2%.
  5. Environmental and Safety Standards
    • Objective: Ensure full compliance with environmental and occupational safety standards to create a sustainable and safe production environment.
    • Measurement Criteria:
      • Achieve 100% compliance with the environmental management system.
      • Eliminate workplace accidents and ensure 100% participation in annual occupational safety training.
      • Increase the annual waste recycling rate to 90%.
  6. Employee Satisfaction and Development
    • Objective: Increase employee satisfaction to enhance loyalty and motivation company-wide, while also promoting continuous development.
    • Measurement Criteria:
      • Achieve employee satisfaction survey scores above 85%.
      • Achieve 100% participation in annual training and development programs.
      • Increase improvement suggestions based on employee feedback by 30%.
  7. Innovation and R&D Quality
    • Objective: Enhance quality in R&D processes to develop innovative and high-quality products.
    • Measurement Criteria:
      • Increase the success rate of R&D projects to 90%.
      • Increase the number of annual patent applications by 10%.
      • Achieve 100% compliance with market requirements and customer demands in new product development.

Conclusion Ekotek Heat Technologies aims to achieve excellence in customer satisfaction, efficiency, environmental responsibility, and continuous improvement through these quality objectives. These goals will serve as the cornerstone of our company's long-term growth and sustainability strategy. As we progress toward our quality objectives, we aim to sustain our leadership by implementing exemplary quality management practices with the contribution and support of all our employees and stakeholders.