Purpose: As Ekotek Heat Technologies, we are committed to providing our customers with the highest quality products and services. In this context, our primary priority is to provide fast, reliable, and sustainable technical support to all our customers. Our service policy is designed to ensure that products operate long-lasting, efficiently, and safely.
Scope: This policy covers installation, maintenance, repair, and spare parts services for all steam boilers, thermal oil boilers, hot water boilers, superheated water boilers, mobile boiler systems, and other heat technology products manufactured by Ekotek.
Our Service Offerings:
Installation: We provide professional installation services to ensure the proper and safe setup of boiler systems for our customers. Our trained technical team ensures that the products operate smoothly, helping you achieve maximum efficiency.
Periodic Maintenance: We offer regular periodic maintenance services to ensure the smooth and efficient operation of the products. Our maintenance services include checking the overall condition of the system, energy efficiency, safety measures, and detecting possible faults in advance.
Faults and Repairs: In case of potential malfunctions, our experienced technical team intervenes promptly to resolve the issue as quickly as possible. Using original spare parts, we restore the system’s performance to its previous state.
Spare Parts: We provide original spare parts supply and replacement services for Ekotek products. Our spare parts extend the life of the products while ensuring maximum efficiency and safety.
Technical Support:
Support: Ekotek provides technical support to its customers, offering quick and effective solutions in emergencies. Our support team is immediately accessible via phone and online channels.
Remote Support: We offer online consultation and video support services to remotely resolve our customers' issues. This service aims to save time and minimize disruptions in production processes.
On-site Support: In more complex cases, our technical team provides on-site services, ensuring that problems are quickly resolved and systems operate safely.
Customer Training: Ekotek offers training services to ensure that customers use the products most efficiently. The training provided after installation informs customers about the safe use, periodic maintenance, and handling potential issues with the boilers. We also have advanced training programs available for technical personnel.
Warranty and Contracts:
Warranty: Ekotek products are covered by a 2-year warranty against manufacturing defects. Defects caused by manufacturing errors that occur during the warranty period will be repaired free of charge.
Service Contracts: We offer special service contracts that allow our customers to benefit from long-term maintenance and repair services. These contracts provide the advantage of priority service during regular maintenance and in case of breakdowns.
Environmental Responsibility: Ekotek is committed to offering environmentally friendly production processes and low-emission products. In this context, we use sustainable methods in all our service activities to minimize environmental impact. We provide advice to our customers on waste management, energy efficiency, and recycling.
Customer Feedback: Ekotek aims to continuously improve customer satisfaction. We continuously improve our services by collecting feedback from our customers after service. Customer complaints and requests are evaluated and resolved as quickly as possible.
